Privacy Policy

Introduction

Purpose

At JOS Factory (https://www.josfactory.com/), we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.

This Privacy Policy describes the information we collect, where it comes from, how it is used, and how it is stored. It also includes information to help you understand how the choices you have can change the collection and usage of certain information, and how you can contact us with questions or concerns.

By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy, in all cases subject to applicable law.

Scope

This Privacy Policy applies only to our website at https://www.josfactory.com/ (the “Website”) and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them, because other websites may not treat information collected online in the same manner as we do. We are not responsible for the privacy practices, advertising, products, or content of those websites.

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page. If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.

Problems or Questions

If you have questions or concerns about our Privacy Policy, you may contact us at info@josfactory.com.

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone number provided on our Website.

Information you provide to us

We collect some information that you provide directly to us through this Website. We collect contact information you provide, including:

• Name
• Address
• Phone numbers
• Email address
• Employer or company name
• Other contact information

We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests. We do not seek to, or intentionally collect, any financial information, sensitive information, or other identifying information that you provide directly to us.

We also collect information about your usage of the Website that you provide, including location and other usage information.

Information we collect about you

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiency of our Website and services. This allows us to see which areas of our Website are most visited and helps us better understand the user experience, so we can improve the quality of the Website.

In this process we may collect personally identifiable and non-personally identifiable information, such as domain type, browser type and version, service provider and IP address, referring and exit pages, operating system, date and time stamp, and click-stream data. We may also compile aggregate statistics about how visitors collectively interact with our Website. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

If you access the Website using a device, we may collect device data such as device type, operating system, unique device identifiers, device settings, geo-location data, IP addresses, browser type and ID, clickstream data, and user workflow progress.

Analytics services

We use analytics software to track website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website. We use Wix Analytics and Google Analytics. Each of these companies has its own privacy policy governing its use of data. You may want to review how Google Analytics collects and processes data on the Google privacy and terms pages. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

How We Use Personal Information

We collect personal information so that we can:

• Operate and improve our Website
• Operate our business
• Improve our goods and services
• Communicate with you
• Ensure compliance with law

This includes keeping the Website running, personalizing your experience, responding to questions, maintaining the security of information, addressing technical issues, preventing fraud, fulfilling orders and inquiries, developing new products and features, providing customer service, sending updates and marketing messages you have approved, and complying with legal requirements.

How We Share Personal Information

Like many companies, we may share some of your personal information outside the company, as described elsewhere in this Privacy Policy, in all cases subject to applicable law.

Location of Personal Information

We must store and process your data somewhere. We store or process your data in Canada.

How We Secure Information

We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information. While we use these measures, please remember that no data transmitted over the Internet or stored for business purposes can ever be completely secure. You can reduce risk by using strong, unique passwords and by protecting your devices against viruses and other malware.

Business Transactions

If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business may be transferred to our successor. You consent to that successor’s use of your information, subject to the terms of this Privacy Policy.

Access and Choice

You have choices about the information we collect. If you do not want to agree to the ways we have described that we might use your personal information, your first and best step is to not submit that personal information to us. If you do not want to receive marketing emails, you can unsubscribe using the unsubscribe link, or by contacting us.

To opt out of information sharing or marketing, please send us your name, address, and email address, together with your request, to info@josfactory.com, or by mail to 44-630 River Park RD, Timmins, ON, P4P 1B4, Canada.

Children’s Personal Information

This Website is not intended to be used by children under the age of 13. Children under 13 may not use or submit any information to the Website, and their guardians should not permit them to do so. We do not seek to, or intentionally collect, any personal information from children under 13. If a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical.

Jurisdiction-Specific Provisions

The provisions below reflect requirements of various legal jurisdictions that may apply to some users but not others. Because our users may access the Website from anywhere, we make meaningful effort to comply with the laws to which we are subject. If you are not the intended subject of a particular section, those terms will not apply to your usage of the Website.

US State Privacy Rights

If you are a resident of a US state whose privacy laws apply to the processing of your personal information by the Website (including Colorado, Connecticut, Utah, Iowa and Virginia), you may have rights including the right to confirm whether we process your personal data, to access and obtain a copy of it, to correct inaccuracies, to request deletion, to opt out of targeted advertising, the sale of personal data or certain profiling, and to appeal a decision not to fulfill a request. We respond to requests within the timeframes set by the relevant state law. We do not “sell” personal information as defined by these laws, nor do we process your personal data for targeted advertising.

To make a request under an applicable US state law, contact us at info@josfactory.com, or by mail at 44-630 River Park RD, Timmins, ON, P4P 1B4, Canada.

GDPR Privacy Rights

If you are a resident of the EU, EEA, UK or Switzerland and the processing of your personal information by the Website is subject to the GDPR or analogous law, you have rights including the right to information, access, correction, deletion, opt-out, restriction of processing, and human oversight of automated decision-making. We respond to requests without undue delay and in any event within one month of receipt, with extensions only as permitted by law.

We process data lawfully, fairly and transparently, limit it to the purpose for which it was provided, keep it accurate, limit its storage, and keep it secure. If there is a data breach, we notify users as quickly as possible. We have determined that we are not required to have a named Data Protection Officer, and will nevertheless respond to all requests in accordance with applicable law.

To make a request under EU law, contact us at info@josfactory.com, or by mail at 44-630 River Park RD, Timmins, ON, P4P 1B4, Canada.