Shipping Policy
Every JOS Factory piece is handcrafted to order in our Ontario studio. If your order has not shipped right away, it is because we are still making it specifically for you. Once it ships, you will receive an email with tracking information.
Production and processing times
- Standard pieces: 3 to 5 business days.
- Engraved and personalized items: an additional 2 to 3 business days for the engraving process.
- Wholesale and custom commissions: 2 to 4 weeks, depending on order volume and complexity. We confirm a specific timeline with your quote.
Shipping and delivery
We ship worldwide using tracked services. Shipping cost and method are calculated per order, based on weight, destination and the safest way to deliver your pieces, and are confirmed with your quote before your order is finalized. For wholesale and large orders, rates are calculated individually to ensure cost-effective and safe delivery.
Orders shipped to the United States travel via tracked services. Orders valued under 800 USD generally arrive duty-free and tariff-free.
International orders
We ship to customers worldwide. If you are located outside North America, contact us at info@josfactory.com with your shipping address and the items you need, and we will provide a shipping quote.
Damaged or lost shipments
If your order arrives damaged, or you believe it has been lost in transit, contact us within 48 hours of delivery (or the expected delivery date) at info@josfactory.com with your order details and photos. We will review the issue and work with you to arrange a replacement or other appropriate solution.
Large and custom orders
For large, bulk or special custom orders, shipping methods, timelines and costs may differ from standard orders. We confirm all shipping details with you before finalizing your order.
Contact
If you have any questions about shipping or delivery to your location, contact us at info@josfactory.com.